Logitelnet refers to the remote banking service historically offered by the Crédit du Nord network, now integrated into Société Générale. Since the merger of the two groups, access to accounts is through the SG client area, with new identifiers and a strengthened authentication mechanism. Understanding what has changed and what remains the same helps avoid most of the issues encountered during login.
Client Identifier and Secret Code: the Two Keys to Your Logitelnet Space
Accessing the client area relies on a pair of personal data. The first element is the client identifier, a number assigned when subscribing to the remote banking service. It also appears on paper or digital account statements.
The second element is the secret code, a digital password entered via a virtual keyboard that changes layout with each attempt. This keyboard prevents keystroke logging by malicious software.
To recover a forgotten identifier or reset a lost secret code, the procedure goes through the official SG website: a dedicated form allows you to receive the information by mail or electronically. You can consult the ASCI website via as-ci.net for detailed steps on recovery.
A point often overlooked: after several incorrect entries of the secret code, access is temporarily locked. Unlocking requires contacting the bank, either by phone or in person, as no automatic reset link is sufficient in this case.
Security Pass and Enhanced Authentication in the SG Client Area
European regulations now require strong authentication to access online banking. In practice, entering the identifier and secret code alone is no longer sufficient: additional validation is required at regular intervals.
The Security Pass is the system implemented by Société Générale to meet this requirement. It operates via the SG mobile app, installed on the account holder’s phone. During login, a notification appears on the smartphone and requests a biometric confirmation (fingerprint, facial recognition) or the entry of a dedicated code.
Activating the Security Pass from the Mobile App
Activation is done only once, during the first use of the app. The phone is then registered as a trusted device. The steps to remember are:
- Download the SG app from the official phone store, then log in with the client identifier and secret code.
- Follow the on-screen instructions to activate the Security Pass, which includes entering a code received by SMS on the number registered with the bank.
- Choose the preferred validation method (biometrics or personal code) for future logins and operations.
Once activated, the Security Pass replaces the receipt of validation SMS for most sensitive operations, including transfers and online payments.
Changing Phones and Connecting from Abroad: Two Situations to Anticipate
Changing smartphones without prior precautions is the primary cause of losing access to the Security Pass. Since the old device is registered as a trusted terminal, the new phone must be associated with the account before deactivating the old one. The reassociation procedure may require a call to customer service or a visit to the agency if the phone number has also changed.
Preparing Access Before Traveling Abroad
Push notification validation via the app works wherever the phone has an Internet connection. However, receiving a backup SMS depends on the local mobile network and the activation of roaming. Testing the complete connection (identifier, secret code, Security Pass validation) before departure allows you to detect any potential issues at a time when visiting the agency remains simple.
Recognizing a Fraud Attempt Related to the Logitelnet Client Area
Phone spoofing scams regularly target online bank customers. The principle: a call or SMS appearing to come from the bank’s official number asks for the secret code, a validation code, or to confirm an operation via the Security Pass.
No bank advisor will ever ask for a secret code or Security Pass validation over the phone. This rule has no exceptions, even if the call displays the usual agency number. In case of doubt, hanging up and calling the number listed on the account statement remains the only reliable reflex.
Features Accessible After Logging into the Online Banking Space
Once identified, the client area provides access to everyday management without needing to visit the agency. The most commonly used services include:
- Consulting balances and transactions across all current accounts, savings accounts, and securities accounts linked to the same identifier.
- Making one-time or recurring transfers to registered beneficiaries, with validation via Security Pass for any new recipient.
- Downloading bank statements in PDF format and managing credit card limits.
- Scheduling appointments with an advisor and sending secure messages through the integrated messaging system.
All these operations are available both from the website and the mobile app, with an interface adapted to each platform.
The transition from Logitelnet to the SG space has changed the login address and the appearance of the interface, but the initial identifiers remain the unique entry point. In case of persistent difficulties after migration, customer service can verify that the profile has been successfully transferred and that the identifier is still active.
